Overview: Join Figma, a trailblazer in making design accessible for everyone, as we expand our dedicated team of innovative thinkers and creators. Our platform empowers teams to turn their ideas into reality—whether through brainstorming, prototyping, coding, or utilizing AI for iterations. At Figma, we enable seamless workflows, accelerate processes, and enhance collaboration from anywhere in the globe.
If you're eager to influence the future of design and teamwork, we invite you to be part of our journey!
Responsibilities : As the Onboarding Manager, you will be instrumental in guiding our major clients through a structured onboarding experience that sets them up for success from day one. You will forge strong relationships across Sales, Marketing, and Product Support to ensure our customers receive an outstanding onboarding journey. Your role will involve analyzing metrics, gathering customer insights, and utilizing personal experiences to pinpoint new initiatives and resources that can elevate customer engagement and support.
Key responsibilities include: - Overseeing the onboarding journey for our largest clients, from pre-sales to the final stages of onboarding. - Collaborating with Account Executives for a seamless transition experience for customers. - Gaining a thorough understanding of customer objectives and managing their onboarding timeline effectively. - Coordinating with Customer Enablement Managers, Technical Account Managers, Design Advocates, and Solutions Consultants to implement the onboarding process efficiently. - Analyzing metrics and customer feedback to measure the success of onboarding and identify new initiatives and product opportunities. - Creating training materials and resources to facilitate customer education and accelerate product adoption. - Conducting live training sessions tailored to customer needs and maturity levels. - Providing expert advice on product and industry best practices, serving as a trusted partner to inspire new possibilities with our product.
Requirements : We would love to connect with you if you possess: - A minimum of 3 years in a customer-facing role involving technical products. -
Experience in B2B SaaS with a technical focus. - Proven project management abilities with experience managing multiple customer accounts simultaneously. - Strong oral and written communication skills. - Capability to engage with customers across various roles and levels of seniority. - A consultative mindset to navigate intricate business needs and technical specifications.
Monday to Friday, 9 AM – 5 PM (full-time)
Submit your application directly to Figma.
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