Verification Risk Operations Associate in Mexico City at Stripe

Overview

Stripe is a leading financial infrastructure platform that empowers businesses of all sizes to thrive. From renowned global corporations to innovative startups, millions rely on Stripe to process payments, enhance their revenue streams, and seize new opportunities in the marketplace. Our vision is to elevate the internet's GDP, presenting a remarkable chance for you to contribute to the global economy while making a significant impact in your career.

About the Team

Our Mexico City office serves as a dynamic center for our ongoing mission to transform the financial ecosystem for enterprises around the globe. Here, we foster a culture of collaboration, creativity, and exceptional performance. As part of our Mexico City team, you will join a purpose-driven group dedicated to bolstering the global economy and enhancing the internet's GDP. We pride ourselves on crafting solutions with precision and artistry, all while enjoying our collective achievements.

We emphasize a collaborative and inclusive environment where every team member's input is valued. Our commitment is evident as we manage over a million support cases annually, empowering our users not only to resolve issues but also to reach their objectives.

Your Role

We are seeking a proactive Verification Risk Operations Associate to assist with special handling for large users, migrations, and Operational Risk Review (ORR) activities. This role involves evaluating KYC/KYB documentation, executing data queries and reports, managing task queues and routing, resolving user issues, and directing extensive migrations and grace-period implementations.

Key Responsibilities

• Design and oversee the complete process of large-user migrations: coordinate technical elements, implement migration-based grace periods, track progress, address challenges, and ensure seamless onboarding at scale.
• Execute and analyze Hubble/SQL queries to create straightforward dashboards that monitor migration progress, rejection rates, service level agreements (SLAs), and backlogs; leverage data to prioritize tasks and inform migration strategies.
• Set up internal system queues for migration workflows: create, modify, and close queues while establishing routing and prioritization protocols to accommodate high-volume transitions.
• Implement and verify reporting and API integrations for large users during their migration phase; troubleshoot any data, synchronization, or integration difficulties.
• Assess KYC/KYB documentation and make verification determinations for onboarding and exception scenarios.
• Engage with account teams, Vendor Managers, and external clients: lead status meetings, establish meeting frequencies, escalate approval needs to leadership, and facilitate cross-functional collaboration.
• Participate in user calls and incident response channels to swiftly address live issues, eliminate obstacles, and engage in incident management as required.
• Deliver weekly and on-demand status reports to stakeholders and the senior management team.

Monday to Friday, 9 AM – 5 PM (full-time)