Tier 1 Support Engineer - Tailscale - Kamloops, BC

**Overview**

Tailscale is revolutionizing Internet connectivity with software that seamlessly and securely connects people and devices worldwide. Serving everyone from individual enthusiasts to global enterprises, we're creating a safer, simpler Internet experience. As a fully remote company established in 2019 with backing from top-tier investors including Accel, CRV, and Insight, we're looking for a dedicated Tier 1 Support Engineer in Barrière to join our dynamic support team.

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Responsibilities **

As our frontline technical expert, you'll be the welcoming face of Tailscale for our vibrant user community. Your day will involve tackling diverse technical challenges, from configuration puzzles to networking obstacles, ensuring users stay productive and happy. You'll manage fast-paced ticket queues while maintaining our high standards for response times and resolution quality.

Working closely with our Customer

Experience and Product Engineering teams, you'll help identify improvement opportunities and champion user needs. Your role directly impacts user satisfaction scores while you provide crystal-clear technical guidance across our platform.

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Requirements **

We're seeking someone with 1-4+ years in technical support or customer-facing roles who thrives on problem-solving. You should have that natural curiosity about technology - perhaps demonstrated through personal projects, home labs, or open-source work. Essential skills include solid networking knowledge (DNS, IP addressing, firewalls, routing) and troubleshooting expertise across macOS, Windows, Linux, and mobile platforms.

Experience with Jira and Slack is valuable for workflow management. Most importantly, you excel at written communication, explaining complex concepts with empathy and clarity while maintaining enthusiasm for continuous learning.

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Compensation :** $84,420—$105,860 CAD

Monday to Friday, 9 AM – 5 PM (full-time)