Technical Account Manager - Greater China Region (Singapore)

Overview

Join Stripe, the leading financial infrastructure platform powering millions of businesses worldwide—from Fortune 500 enterprises to innovative startups. As a Technical Account Manager for Greater China based in Singapore, you'll play a pivotal role in our mission to expand global internet commerce while building your most impactful career yet.

Our Technical Account Management team operates at the intersection of strategy and execution, delivering personalized guidance to Stripe's most sophisticated clients. You'll leverage deep technical expertise and relationship-building skills to unlock growth opportunities and optimize payment operations for complex businesses across the Greater China market.

Responsibilities

• Deliver exceptional service experiences for key stakeholders within your designated client portfolio
• Collaborate with Operations teams to share insights, resources, and expertise that elevate service quality across all client touchpoints
• Cultivate enduring client partnerships that strengthen loyalty to Stripe's platform and solutions
• Partner across departments and client organizations to develop operational solutions addressing fraud prevention, dispute management, authorization optimization, product implementation, and international expansion
• Coordinate with Account Management and client-facing teams as part of comprehensive client success initiatives
• Facilitate client meetings through various formats including face-to-face and virtual sessions
• Contribute to the ongoing evolution and enhancement of our technical account management services

Requirements

We're seeking candidates who combine technical acumen with exceptional relationship management capabilities. You should have experience supporting complex B2B clients, understanding of payment systems or financial technology, and fluency in languages relevant to the Greater China market. Strong problem-solving skills and the ability to translate technical concepts for diverse audiences are essential for success in this role.

Monday to Friday, 9 AM – 5 PM (full-time)