**Overview**
Join We Work Remotely in this exciting remote opportunity! Alura, Brazil's leading technology education platform, is seeking a Tech Touch Customer Success professional to drive scalable client relationship management. This role focuses on data-driven customer journey optimization, supporting clients through automated touchpoints while identifying growth and retention opportunities.
We champion diversity and actively encourage applications from women, Black and Indigenous individuals, and LGBTQIA+ candidates.
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Responsibilities **
• Manage high-volume client portfolios using scalable Tech Touch methodologies • Design and optimize automated communication workflows including email campaigns and in-app messaging • Track engagement metrics, product utilization, and account health indicators to spot risks and opportunities • Implement proactive retention strategies through targeted campaigns to minimize churn • Drive expansion initiatives including upselling and cross-selling based on usage analytics • Enhance digital onboarding processes to accelerate client activation and value realization • Collaborate cross-functionally with Product, Marketing, and Sales teams to elevate customer experience • Document insights and recommend process improvements for customer success automation
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Requirements **
• Previous Customer Success, CS Operations, or related experience, preferably in Tech Touch/high-volume environments • Proven track record managing scalable client portfolios with emphasis on engagement, retention, and expansion • Hands-on experience with automated customer journey communications • Strong analytical capabilities for monitoring account health and engagement metrics • Proficiency with CRM platforms and customer success tools (HubSpot, Salesforce, or equivalent)
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Compensation &
Benefits **
Meal allowance: R$710/month • Food voucher: R$192/month • Home office support: R$90/month • Health/dental insurance (70% coverage) • Extended parental leave • Life insurance • Gympass • Birthday day off • Equipment support • Flexible schedule • Casual dress code
Monday to Friday, 9 AM – 5 PM (full-time)
Submit your application directly to We Work Remotely.
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