Surgical Consultation Care Associate - FACE Cosmetic Surgery, Toronto

**Overview**

Join FACE Cosmetic Surgery as a Patient Care Associate specializing in Surgical Consultation Management! This full-time, on-site opportunity puts you at the heart of a premier plastic surgery practice, where you'll shepherd potential surgical patients through their entire journey from first contact to consultation booking. Your consultative expertise will be essential in delivering exceptional patient experiences in our dynamic clinical environment.

**Responsibilities**

• Oversee the complete surgical patient consultation process from initial inquiry through successful booking
• Expertly navigate medical records and sales tracking software systems
• Professionally manage patient phone communications and address any concerns or complaints
• Coordinate consultation scheduling while discussing fees with transparency and professionalism
• Monitor and analyze conversion metrics to achieve established key performance indicators
• Provide comprehensive patient education throughout the consultation management process
• Maintain efficient scheduling systems and ensure smooth workflow operations

**Requirements**

• Bachelor's degree in business, marketing, or related field required
• 2-3 years of proven experience in a consultative role within a medical environment
• Solid grasp of medical terminology and insurance processing procedures
• Demonstrated proficiency with office software applications and medical management systems
• Exceptional interpersonal communication skills with meticulous attention to detail
• Background in medical or luxury service environments strongly preferred

This pivotal role offers the opportunity to make a meaningful impact on patient care while working in a fast-paced, professional setting where your expertise in consultation management will directly contribute to patient satisfaction and practice success.

Monday to Friday, 9 AM – 5 PM (full-time)