The role of Service Desk Specialist at think about IT GmbH entails providing essential 1st level IT support to customers with a focus on MS Office 365 and Windows. Responsibilities include documenting service requests in the ticketing system, processing support tickets, and escalating complex cases to 2nd level support. Candidates should have completed IT training, ideally with experience in IT service desks, and possess strong knowledge of Windows 10 and Microsoft Office. think about IT GmbH va