**Overview**
We Work Remotely is seeking a passionate Senior CRM Project Manager to join port-neo's dynamic team. This remote opportunity offers the chance to work on high-profile agency projects focused on digital transformation and customer experience excellence. port-neo operates with over 150 employees across Stuttgart, Munich, Berlin, and Neu-Ulm, believing in customer-centric marketing that puts human needs at the forefront of digital strategy.
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Responsibilities **
• Lead strategic CRM consulting and development initiatives for clients, covering email marketing, marketing automation, and data-driven campaign strategies • Oversee complete CRM project lifecycles from initial kickoff through concept development, implementation, and ongoing optimization • Manage dedicated client portfolios with regular status meetings, optimization sessions, and actionable recommendation delivery • Design and execute email communications, automation workflows, and segmented customer journey mapping • Conduct comprehensive customer needs analysis and develop targeted CRM solutions across entire customer journeys • Perform detailed performance analytics and reporting on CRM campaigns, tracking metrics like open rates, clicks, and conversions • Facilitate workshops and consulting sessions from preparation through follow-up • Drive continuous improvement of client CRM systems through optimization identification, innovative testing, and process enhancement • Ensure thorough documentation, testing protocols, and quality assurance for new processes and systems • Handle project budget management and timeline accountability • Support new client onboarding coordination with internal teams
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Requirements **
• Multi-year experience in CRM, email marketing, or marketing automation environments with proven project management capabilities • Strong consulting and communication skills with enthusiasm for developing impactful, data-driven campaigns • Excellent understanding of online marketing, email marketing, customer journeys, and performance metrics • Structured, self-directed, and service-oriented work approach
Monday to Friday, 9 AM – 5 PM (full-time)
Submit your application directly to We Work Remotely.
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