Product Support Operations Associate - Mexico City | Stripe

Overview

Join Stripe's Mexico City team as a Product Support Operations Associate and help power the financial infrastructure that millions of businesses rely on globally. Stripe enables companies of all sizes—from ambitious startups to major enterprises—to accept payments, boost revenue, and unlock new growth opportunities. Our Mexico City office serves as a dynamic center where collaboration, innovation, and excellence drive our mission to expand the internet economy and put global financial tools within everyone's reach.

Responsibilities

In this role, you'll be essential to our user support operations, handling complex technical issues and delivering solutions that keep businesses running smoothly. Your key duties include:

• Diagnose and resolve technical challenges faced by external users
• Deliver clear solution communications to end users in English
• Evaluate operational workflows and implement improvements to enhance scalability and user satisfaction
• Collaborate across Stripe teams to refine product features and enhance messaging for new releases
• Develop deep understanding of how diverse businesses leverage Stripe's platform for growth
• Contribute to Stripe's foundational operations while making meaningful organizational impact
• Help establish operational excellence and team culture in a growing environment
• Coordinate with international operations experts and process owners on essential workflows

Requirements

We seek candidates who bring strong problem-solving abilities and communication skills to support our global user base. You'll thrive in our collaborative, inclusive environment where every team member's contributions matter as we process over one million support cases annually, helping users not just solve problems but achieve their business objectives.

Monday to Friday, 9 AM – 5 PM (full-time)