**Overview**
TestGorilla is seeking a passionate Customer Success Advisor to join our Americas team in a part-time capacity (20 hours/week). Working remotely in LATAM time zones, you'll play a vital role in our mission to help one billion people secure their dream jobs. This AI-first role involves managing approximately 100 SMB client accounts while building meaningful customer relationships that drive long-term success.
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Key Responsibilities **
• Guide new clients through streamlined onboarding processes to maximize Time-to-First-Value and establish foundations for sustained success • Build and maintain robust relationships across multiple stakeholder levels, ensuring strategic alignment and demonstrable return on investment • Harness AI-powered tools and automated workflows to effectively oversee your client portfolio and optimize daily operations • Track customer wellness indicators to boost product engagement, increase feature utilization, and advance account maturity across TestGorilla's platform • Apply data-driven analysis to spot potential churn risks early and implement rapid retention strategies to safeguard revenue • Work closely with Account Management teams to ensure seamless renewals and uncover growth opportunities within existing accounts • Champion TestGorilla's values while fostering an inclusive environment and collaborating effectively across global teams
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Requirements **
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Experience in customer success, account management, or related client-facing roles • Strong communication skills with ability to conduct impactful discovery conversations • Comfort with AI tools and automated systems for portfolio management • Data-driven mindset with ability to analyze customer health metrics • Availability to work 4 hours per weekday in LATAM time zone • Located in eligible contracting country (check TestGorilla's hiring list) • Passion for customer journey optimization and emerging technologies
Monday to Friday, 9 AM – 5 PM (full-time)
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