Overview: At Tango Analytics, we’re on a mission to empower businesses through innovative technology and insightful data solutions. We’re looking for a Technical Customer Support Specialist to join our vibrant IT team in Canada. If you’re passionate about customer service and have a knack for technical troubleshooting, we’d love to have you onboard.
Responsibilities : In this pivotal role, you will take charge of complex technical issues escalated from Level 2 support, ensuring they are resolved efficiently or escalated appropriately. Your responsibilities will include: • Managing escalated issues with a focus on thorough resolution • Conducting advanced troubleshooting and root cause analysis for complex problems • Guiding customers through intricate platform solutions and multi-step fixes • Documenting unresolved issues for timely escalation to Level 4 support while maintaining clear communication • Creating and updating knowledge base articles to streamline future resolutions • Communicating effectively with clients on high-priority cases
Requirements : To thrive in this role, you should possess: • A Bachelor’s degree • A minimum of 4 years in customer support • Strong aptitude for customer service and technical challenges • Excellent problem-solving skills
What We Offer : At Tango, we believe in fostering an environment where you can excel both personally and professionally. Our benefits include: • Competitive Salary: We offer an attractive compensation package that reflects your expertise. • Comprehensive
Benefits : Enjoy health, dental, and vision insurance, a 401(k) plan with a company match, and ample paid time off. • Flexible Work Options: Choose the work environment that suits you best—remote, hybrid, or in-office. • Inclusive Culture: Join a workplace that values diverse perspectives and encourages collaboration. Tango is proud to be an equal opportunity employer, committed to inclusivity regardless of race, ethnicity, religion, sexual orientation, age, or disability. The salary for this position ranges from $75,000 to $80,000 USD, contingent on qualifications.
Applicants must be authorized to work in the U.S. for any employer, as we are unable to provide sponsorship.
Monday to Friday, 9 AM – 5 PM (full-time)
Submit your application directly to Tango.
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