The IT Technician (all genders) role at DATAGROUP Köln GmbH is essential for providing on-site 2nd level user support in the Bonn area. Responsibilities include ensuring the efficient operation of office IT systems, managing tickets in the Trouble Ticket System, installing and configuring hardware and software, and conducting tests. Candidates should have completed IT vocational training, experience in user support, and strong communication skills in German and English.