The IT Support Engineer role at SuP Management GmbH in Freiburg im Breisgau focuses on resolving technical issues and ensuring effective IT operations. The engineer will process 2nd and 3rd level tickets, assist with manufacturer TAC calls, and engage in problem management using tools like Wireshark. Required qualifications include 3-5 years of relevant experience, particularly with firewalls and Cisco systems, as well as fluency in German at C1 level.