GxP Customer Tech Services Lead - ValGenesis - Toronto, ON

**Overview**

ValGenesis, a premier digital validation platform provider in Toronto, is looking for a skilled customer support leader to drive technical operations excellence and deliver exceptional customer experiences. This full-time hybrid role offers 3 days office presence with competitive compensation.

**Responsibilities**

• Lead technical support operations for digital validation platform solutions
• Drive customer success initiatives and maintain strong client relationships
• Collaborate with technical teams to resolve complex customer challenges
• Oversee validation processes within GxP regulatory framework
• Manage customer technical requirements and ensure seamless platform implementation
• Provide expert guidance on life sciences validation best practices

**Requirements**

• Extensive background in Life Sciences industry operations
• Proven experience in customer technical services and validation processes
• Strong analytical and problem-solving capabilities
• Excellent communication skills for engaging both technical teams and clients
• Knowledge of GxP compliance and regulatory standards
• Ability to thrive in hybrid work environment (3 days office-based)
• Leadership experience in customer-facing technical roles

Join ValGenesis and play a pivotal role in supporting clients who rely on cutting-edge digital validation solutions. This opportunity offers the chance to work with industry-leading technology while advancing your career in a dynamic, growing company. #J-18808-Ljbffr

Monday to Friday, 9 AM – 5 PM (full-time)