Director of Customer Care in Cologne, Germany at Trusted Shops SE (DE) | JobGan

Director of Customer Care in Cologne, Germany

Trusted Shops SE (DE)
Senior
📡 Cologne, Nordrhein-Westfalen, Germany 🏙 Cologne, NRW 📅 Dec 31, 1969 ⏳ Closes Dec 16, 2026
💰 $80,000 – $92,000 CAD/yr
📋 Job Description

The Director of Customer Care at Trusted Shops will play a pivotal role in enhancing customer satisfaction and operational performance. This leadership position involves overseeing the Customer Care Team Leads, improving key service KPIs, and driving service excellence. The ideal candidate will have over five years of leadership experience in customer care and possess strong skills in CRM systems and process improvement.

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HIRING COMPANY:
Trusted Shops SE (DE)
📡 Cologne
Trusted Shops is a leading provider in creating digital trust among consumers, businesses, and AI agents. With a mission to enhance online decision-making, our innovative solutions are relied upon by millions each day. Our diverse team of around 700 professionals across Europe collaborates to foster a secure and transp…

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⏳ Closes Dec 16, 2026
Director of Customer Care in Cologne, Germany
Trusted Shops SE (DE) · $80,000 – $92,000 CAD/yr