Customer Support Specialist

We are seeking a detail-oriented and customer-focused Customer

Experience & E-commerce Coordinator to support day-to-day operations across multiple storefronts. This role is ideal for someone who thrives in a fast-paced, creative environment and enjoys delivering a high-touch experience to premium clientele, particularly in the wedding and events space.You will serve as the primary point of contact for customer inquiries while also supporting e-commerce operations, social media, and administrative tasks. This role requires strong written communication, sound judgment, and the ability to work independently with minimal oversightCustomer Support & Order Management● Manage customer inquiries across Marsupial Papers (website and email), Etsy, and Nexcards● Respond to quote requests, product questions, timeline inquiries, and order status updates● Provide a high-quality, personalized customer experience for wedding clientsE-commerce & Operations Support● Update and manage Etsy listings and product listings on website● Assist with order coordination and general storefront maintenance● Handle invoicing, including creating, sending, and tracking invoicesSocial Media Support● Post content on Instagram for company papers● Assist with caption writing and content scheduling (scope to be finalized during onboarding)Ad Hoc Projects● Support outreach efforts to wedding planners in target markets (Washington DC and Houston)● Execute small operational projects as neededFuture Scope (Phase 2)● Support cold outbound efforts to wedding planners using structured outreach playbooks

Requirements Must havesExcellent written English with a warm, professional toneStrong customer service mindset with patience and attention to detail

Experience working with e-commerce platforms, particularly EtsyFamiliarity with Instagram posting, captions, and scheduling toolsComfortable managing invoicing processesHighly self-directed with the ability to work independentlyStrong judgment and ability to handle nuanced customer scenariosNice to haves

Experience in weddings, events, hospitality, or other high-touch service industriesBackground in stationery, print-on-demand, or design-related businessesBasic design sensibility and brand awarenessFamiliarity with Pinterest as a marketing or sales channel

Experience with cold outreach or lead generation

Benefits Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:Permanent remote work flexibilityPaid Time OffHealth Maintenance Organization (HMO) coverageAnnual performance bonusesDedicated coaches offer an extra channel of support and skill-buildingOpportunities for professional growthAt Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.Learn MoreStay updated on open roles and industry insights.Follow us on:InstagramFacebookLinkedInYouTubeVisit our website: www.hireframe.comTune in to our What Worked podcastCheck out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.Originally posted on Himalayas

Monday to Friday, 9 AM – 5 PM (full-time)