**Overview**
Join Figma's mission to democratize design! As a Customer
Experience Specialist, you'll be the trusted voice connecting our innovative design platform with users worldwide. This role combines technical problem-solving with exceptional communication skills in a dynamic startup atmosphere. Work from our US offices or remotely while helping shape seamless customer journeys.
**
Responsibilities **
• Provide comprehensive email support to Figma users, managing cases from initial contact through complete resolution • Master Figma's product ecosystem and customer workflows to deliver expert troubleshooting for complex technical challenges • Champion customer advocacy by identifying product improvements and process enhancements that elevate user experience • Lead critical escalations as primary contact, coordinating cross-functional teams to deliver swift solutions • Contribute to building world-class support operations that strengthen customer loyalty and brand reputation
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Requirements **
• 2+ years in customer support roles, preferably within SaaS companies • Strong adaptability and resilience - you thrive on experimentation, collaboration, and navigating ambiguous situations with confidence • Exceptional consultative communication abilities - skilled at simplifying complex technical concepts for diverse audiences • Natural empathy paired with creative problem-solving approach that exceeds customer expectations • Results-driven mindset with proactive advocacy for customer needs and process improvements
**Preferred
Qualifications **
• Hands-on experience with design platforms (Figma, Sketch, Adobe Creative Suite) • Familiarity with Zendesk support systems
This full-time opportunity offers the chance to directly impact how creative professionals worldwide experience Figma's collaborative design tools.
Monday to Friday, 9 AM – 5 PM (full-time)
Submit your application directly to Figma.
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