**Overview**
Join Airbnb's Global Procurement team as a Strategic Sourcing Manager focused on Community Support operations. Since welcoming its first three guests in 2007, Airbnb has evolved into a global platform connecting over 5 million hosts with 2+ billion guest arrivals worldwide. Our Strategic Sourcing team drives operational efficiency and sustainable growth by partnering with stakeholders to deliver innovative sourcing strategies aligned with business objectives.
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Responsibilities **
• Lead comprehensive sourcing and supplier relationship management for Community Support (Contact Center) services, including global outsourced support operations, vendor strategy development, and performance oversight • Design and implement category plans that support business priorities while identifying cost optimization opportunities, supplier innovation potential, and risk mitigation strategies across BPO operations • Serve as trusted advisor to cross-functional partners in Finance, Legal, and Business Operations, utilizing procurement expertise and strategic insight to influence key decisions • Drive supplier performance improvements and deliver quantifiable cost and value enhancements that support company growth and operational excellence • Champion sourcing process simplification initiatives and develop innovative frameworks to boost effectiveness and business impact • Foster operational excellence culture through best practice sharing and measurable improvement initiatives
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Requirements **
• Proven experience in strategic sourcing and procurement, particularly within BPO or contact center services • Strong analytical and strategic thinking capabilities with ability to develop comprehensive category strategies • Excellent communication and stakeholder management skills for high-visibility role impacting operational efficiency •
Experience with supplier diversity initiatives and innovation programs • AI-first mindset with proficiency in leveraging technology and automation for process optimization • Collaborative approach aligned with Airbnb's mission of creating belonging for all
Monday to Friday, 9 AM – 5 PM (full-time)
Submit your application directly to Airbnb.
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