📋 Job Description
**Overview**
Join Airbnb's Global Procurement team as a Strategic Sourcing Manager focused on Community Support operations. Since welcoming its first three guests in 2007, Airbnb has evolved into a global platform connecting over 5 million hosts with 2+ billion guest arrivals worldwide. Our Strategic Sourcing team drives operational efficiency and sustainable growth by partnering with stakeholders to deliver innovative sourcing strategies aligned with business objectives.
**Responsibilities**
• Lead comprehensive sourcing and supplier relationship management for Community Support (Contact Center) services, including global outsourced support operations, vendor strategy development, and performance oversight
• Design and implement category plans that support business priorities while identifying cost optimization opportunities, supplier innovation potential, and risk mitigation strategies across BPO operations
• Serve as trusted advisor to cross-functional partners in Finance, Legal, and Business Operations, utilizing procurement expertise and strategic insight to influence key decisions
• Drive supplier performance improvements and deliver quantifiable cost and value enhancements that support company growth and operational excellence
• Champion sourcing process simplification initiatives and develop innovative frameworks to boost effectiveness and business impact
• Foster operational excellence culture through best practice sharing and measurable improvement initiatives
**Requirements**
• Proven experience in strategic sourcing and procurement, particularly within BPO or contact center services
• Strong analytical and strategic thinking capabilities with ability to develop comprehensive category strategies
• Excellent communication and stakeholder management skills for high-visibility role impacting operational efficiency
• Experience with supplier diversity initiatives and innovation programs
• AI-first mindset with proficiency in leveraging technology and automation for process optimization
• Collaborative approach aligned with Airbnb's mission of creating belonging for all
🕐 Schedule
Monday to Friday, 9 AM – 5 PM (full-time)
🔧 Skills & Technologies
Go
Excel
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